Know what’s missing.
Our design priority: make incomplete information and outstanding work easier to understand.
Healthcare operations. Firsthand experience.
Less chasing.
More moving
forward.
Healthcare teams have enough work.
Their software shouldn’t create more.
We’re building payer operations software for Salesforce, starting with credentialing—and the everyday friction that slows good teams down.
The connected operationJJM / 01
One broader vision.
A focused place to start.
A focused place to start.
Purpose-built for payer operationsSalesforce-focusedFounder-led
Why we’re here
We’ve lived the work.
Now we’re building
what it needs.
JJM started with three industry leaders and a shared frustration: too much of healthcare administration depends on chasing information, reconciling systems, and finding out who owns the next step.
Our starting point is credentialing. Our ambition is bigger: help the people running healthcare work with clarity across the entire operation.
01 / Our first focus
Credentialing.
With the whole
operation in mind.
A provider’s journey doesn’t end at a credentialing decision. The information, handoffs, and follow-through matter just as much.
We’re designing our first offering around that reality, with Salesforce AppExchange as our intended marketplace.
Discuss your credentialing workflow ↗Know who’s next.
Build around the people responsible for each handoff, review, and decision.
Keep the context.
Consider how provider information supports the teams and workflows that come after credentialing.
In development · Product name and launch scope to be announced.
02 / The bigger picture
Healthcare doesn’t
work in silos.
Neither should the vision.
Credentialing is the beginning. Explore the operational areas shaping our longer-term direction.
Credentialing + privileging
Start with the provider.
Our first focus is credentialing, with a broader interest in the reviews, decisions, and privileges that shape a provider’s participation.
Product vision / not a list of currently available modules
The platform direction
Built around the
Salesforce ecosystem.
We’re developing our offering for organizations that want to bring healthcare operations into their Salesforce environment.
Intended marketplaceSalesforce AppExchange Listing planned. Availability will be announced at launch.
03 / The people behind JJM
Three founders.
One shared frustration.
A better way forward.
Operations, healthcare technology, and Salesforce experience—brought together to build tools around the work we know.
Founder
Matthew Bixby
Operations and process improvement leader with 15 years of experience. Matthew brings a focus on delivery, change management, and making complex systems work for the people using them.
MBA · PMP · SPC · Lean Six Sigma Black Belt
LinkedInFlorida roots. Syracuse loyalty.
Founder
Justin Nichols
Healthcare technology and digital transformation experience, with a focus on Salesforce and the future of payer operations. Justin connects operational challenges with the possibilities of better technology.
MBA · Brady President’s Exceptional Value Award, 2013
LinkedInWisconsin roots. Packers & Brewers.
Founder
Josh Smith
Salesforce healthcare product architect with health-plan experience across provider lifecycle, enrollment, member service, and secure portals. Josh brings product architecture and hands-on engineering together.
OmniStudio · Lightning Web Components · Apex
LinkedInDetroit roots. Lions loyalty.
A few straight answers
What to know
right now.
What are you building first?
A credentialing offering for healthcare payer operations in the Salesforce ecosystem. We’ll share the product name, detailed capabilities, and availability as launch plans are finalized.
Is JJM listed on AppExchange yet?
AppExchange is our intended marketplace. We are not announcing a live listing here. Contact Justin for the latest product and launch information.
Are all the operational areas available today?
No. Scheduling, privileging, directories, claims, and quality describe our broader vision. Credentialing is our initial focus.
Can we talk about our current workflow?
Yes. Email Justin@jjmsolutionsllc.com with a short description of your organization and the operational challenge you want to discuss.
Let’s start with the work.
Tell us where
it gets stuck.
Bring the handoffs, the workarounds,
and the things your team is tired of chasing.